Justin Alva

@kosmischemusik

Subservience to the cosmic joker. Excited about all things marketing, growth, product, technology and the future.

Vrijeme pridruživanja: rujan 2010.

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  1. 30. sij

    What absolutely pisses me off is that the resolutions and compensations - for wasting my time and getting me worked up - are pitiful. Compensation across all these new services is broken and I don't know if it can be fixed because duopoly gives no room for alternate options.

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  2. 30. sij

    Lol mega-fucked up my order again. That's twice in under a week. Given that is equally shitty, consumers are essentially stuck. As much as I'd like to wean myself off these conveniences it's hard given the time cost of going to a restaurant and eating.

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  3. proslijedio/la je Tweet
    25. sij

    At we collaborated with GrowthX community, inviting growth leaders from our portfolio companies like and Slicepay to connect with some great growth leaders in the ecosystem and solve each others problem in a case study fashion.

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  4. 25. sij

    Who even writes these templates ? They're terrible.

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  5. 25. sij

    Hey , you guys f**ked up again. And this is unforgivable really because it is compounded by your support which I honestly find absolutely atrocious. I'm extremely pissed off. This is the 2nd time in two weeks I'm having a shitty experience. You'll be seeing less of me.

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  6. 24. sij

    The days of being good with delivering great customer experiences is over. This has to be one of the stupidest replies I've ever seen from customer support. Looks like is a global handle with 'bot-like' replies.

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  7. 24. sij

    Also, customer support option on your website doesn't work. What happened to great customer experience?

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  8. 24. sij

    Electric fleet sounds great but how about you deliver a product on time ? An order that was to be delivered on 22nd is then got changed to 22nd-28th and now says 'expected by 28th'.

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  9. 23. sij

    Search Ads are now hard to distinguish from organic results. Is it possible that Google will start experimenting with Ads between organic search results with its latest redesign of Ad shading & labelling? Graphic by

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  10. proslijedio/la je Tweet
    16. sij
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  11. 7. sij

    I'm a regular Swiggy user and this likely won't change but if these experiences take place in close succession, I'd probably switch services.

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  12. 7. sij

    At 11:01pm my order would've been cancelled and I'd have been able to place an order with another one. At 11:15pm my options are limited. Of course this is a simplistic solution but you folks really need to fix it. As mentioned, this has happened many times before.

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  13. 7. sij

    Here's what needs to happen. - 10:55pm order -> if order isn't confirmed in 'x' minutes (x being based on proximity to avg closing time) then reach out to the restaurant. If, in 'y' minutes (y being based on avg response time) the restaurant doesn't confirm, cancel the order.

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  14. 7. sij

    We get on chat with support around 11:06 and they tell us an executive is on the way to the restaurant to get it confirmed. Executive reaches at 11:11pm but doesn't call us. Few minutes later support tells us the restaurant has closed. I wasn't surprised.

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  15. 7. sij

    Hey product managers, you need to fix a problem and fast because this has happened multiple times and its f**king pissing off. Here goes. We place an order with a restaurant at 10:55pm. At 11:03 we notice the order hasn't yet been confirmed by the restaurant.

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  16. 6. sij

    Nice, one tea please. No milk cause I'm lactose-intolerant. What intolerance do you have sir?

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  17. proslijedio/la je Tweet

    I’m just leaving this here, in case anyone needs to laugh uncontrollably. 🤣

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  18. 20. pro 2019.

    I can't believe what I'm seeing on Twitter about the happenings in Delhi. Cops have brutally attacked people including minors. Detaining them in violation of the law and refusing access to doctors and lawyers.

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  19. proslijedio/la je Tweet
    19. pro 2019.
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  20. 19. pro 2019.

    can you enable recurring payments?

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