Dear @IndonesiaGaruda,
This former loyal customer, still a GFF Platinum cardholder, says that you are not winning our hearts and minds.
You've lost my business by 90% year-on-year, and I suspect there's many more like me.
Do better. Disrupt yourself.
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W odpowiedzi do @kopiganja
We apologize for the inconvenience. Could you please share us what happened? - Robby
1 odpowiedź 0 podanych dalej 0 polubionych -
W odpowiedzi do @IndonesiaGaruda
What happened is gross mismanagement on your part, failure to listen to your most loyal customers, offering zero value for our loyalty. And now your behavior of resorting to collusion against your competitors makes me like you even less.
2 odpowiedzi 1 podany dalej 1 polubiony -
W odpowiedzi do @kopiganja
We are sorry before, can you inform us your detail problem? Hopefully it will be our evaluation to make our service better. Thank you. - Nino
1 odpowiedź 0 podanych dalej 0 polubionych
It's not a "detail problem". It's a big picture problem. You've become a one dimensional company where you live and die by the price of aviation kerosene. That won't cut it anymore in this 4.0 era. Bring in fresh blood and transform yourself.
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