Dear @IndonesiaGaruda,
This former loyal customer, still a GFF Platinum cardholder, says that you are not winning our hearts and minds.
You've lost my business by 90% year-on-year, and I suspect there's many more like me.
Do better. Disrupt yourself.
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W odpowiedzi do @kopiganja
We apologize for the inconvenience. Could you please share us what happened? - Robby
1 odpowiedź 0 podanych dalej 0 polubionych -
W odpowiedzi do @IndonesiaGaruda
What happened is gross mismanagement on your part, failure to listen to your most loyal customers, offering zero value for our loyalty. And now your behavior of resorting to collusion against your competitors makes me like you even less.
2 odpowiedzi 1 podany dalej 1 polubiony -
W odpowiedzi do @kopiganja @IndonesiaGaruda
I want to see my flag carrier refreshed and innovative. Think outside your coconut shell, for once. Make us proud, Garuda. Learn a thing or two from dynamic companies like
@AirAsia.1 odpowiedź 0 podanych dalej 1 polubiony -
Stop being just a transportation company. Be an experience company. I'm willing to pay more for that. Small example: offer decent coffee in your GFF lounge or flights. Cobrand with local stars like
@anomalicoffee, for instance, while promoting places where the coffee originated.1 odpowiedź 1 podany dalej 0 polubionych -
W odpowiedzi do to @kopiganja@IndonesiaGaruda i jeszcze
You are king of Indonesian skies. You should know the destinations that you serve better than any foreign competitor, and should be able to tell stories about them to your guests more convincingly.
1 odpowiedź 1 podany dalej 0 polubionych
Kick the oligarch that owns 25% of you out. Offer the shares to @Traveloka, and then some. Hopefully they can inject some of the disruptive youthful energy and teach your old guard something useful.
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