Dear @IndonesiaGaruda,
This former loyal customer, still a GFF Platinum cardholder, says that you are not winning our hearts and minds.
You've lost my business by 90% year-on-year, and I suspect there's many more like me.
Do better. Disrupt yourself.
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I want to see my flag carrier refreshed and innovative. Think outside your coconut shell, for once. Make us proud, Garuda. Learn a thing or two from dynamic companies like
@AirAsia. -
Stop being just a transportation company. Be an experience company. I'm willing to pay more for that. Small example: offer decent coffee in your GFF lounge or flights. Cobrand with local stars like
@anomalicoffee, for instance, while promoting places where the coffee originated. - Pokaż odpowiedzi
Nowa rozmowa -
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We are sorry before, can you inform us your detail problem? Hopefully it will be our evaluation to make our service better. Thank you. - Nino
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It's not a "detail problem". It's a big picture problem. You've become a one dimensional company where you live and die by the price of aviation kerosene. That won't cut it anymore in this 4.0 era. Bring in fresh blood and transform yourself.
Koniec rozmowy
Nowa rozmowa -
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