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kimmaicutler's profile
Kim-Mai Cutler
Kim-Mai Cutler
Kim-Mai Cutler
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@kimmaicutler

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Kim-Mai CutlerVerified account

@kimmaicutler

Partner at @initialized. Previously @techcrunch. When life hands me lemons, I make tarte au citron.

San Francisco
medium.com/initialized-ca…
Joined April 2008

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    1. Tatiana Estévez‏ @Tatiana_Estevez Jul 3
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      The nature of social audio makes it very difficult to enable basic moderation tools. Take reporting for example. How can User A report a bad experience with User B? Audio is fluid & interruptive. Will Clubhouse retain records of any reported session? /6

      2 replies 1 retweet 35 likes
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    2. Tatiana Estévez‏ @Tatiana_Estevez Jul 3
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      Important to note: in many cases, moderation problems are about a pattern of behavior by a user — not just a single comment or two. /7

      2 replies 0 retweets 35 likes
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    3. Tatiana Estévez‏ @Tatiana_Estevez Jul 3
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      And to be clear, you can’t rely on reporting alone. Many bad actors engage in bad behavior that goes unreported. Will Clubhouse retain logs of old sessions — for even, say, a month? Without logging, there really won’t be accountability for bad actors. /8

      2 replies 2 retweets 41 likes
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    4. Tatiana Estévez‏ @Tatiana_Estevez Jul 3
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      But I want to step back from the mechanics of moderation. The real problem here is online misogyny and how badly men treat women in social conversations. Men are often interruptive & rude. How do you establish a culture where this doesn’t happen? /9

      1 reply 4 retweets 107 likes
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    5. Tatiana Estévez‏ @Tatiana_Estevez Jul 3
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      Men have a hard time seeing this, but unconsciously many men are more likely to cut a woman off in a conversation -- correct her, disagree with her, "actually..." her, etc. Male voices tend to crowd out women in group conversational settings -- both online and off. /10

      2 replies 15 retweets 123 likes
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    6. Tatiana Estévez‏ @Tatiana_Estevez Jul 3
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      And this interruptive male behavior rarely violates rules. Can you establish a rule policing obnoxiousness and interruptiveness? To some degree yes, but mostly no. /11

      2 replies 3 retweets 50 likes
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    7. Tatiana Estévez‏ @Tatiana_Estevez Jul 3
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      The sexism/male-interruptiveness problem is *much* worse on audio than w/text. Text is at least somewhat asynchronous — even basic chat. Each participant gets time to compose a thought, put it into an editor, & post it in whole. A man basically can’t cut off a woman in text! /12

      1 reply 8 retweets 69 likes
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    8. Tatiana Estévez‏ @Tatiana_Estevez Jul 3
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      Clubhouse has to deal with this problem both with policies (to kick off bad actors) and with culture. The culture needs to encourage listening, and valuing female voices. And to be honest, many early adopter tech men are bad listeners and don't value hearing from women. /13

      1 reply 4 retweets 61 likes
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    9. Tatiana Estévez‏ @Tatiana_Estevez Jul 3
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      So is this impossible? Probably not? But in my experience, moderation and culture have to be a huge priority for both the founding team as well as for the community as a whole. /14

      1 reply 1 retweet 58 likes
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    10. Tatiana Estévez‏ @Tatiana_Estevez Jul 3
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      I know that many people are interested in this topic / in online moderation generally and I’d love feedback: @yashar @CaseyNewton @Can @wongmjane @juliacarriew @kimmaicutler /end

      7 replies 0 retweets 60 likes
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      Kim-Mai Cutler‏Verified account @kimmaicutler Jul 3
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      Replying to @Tatiana_Estevez @yashar and

      I've definitely wondered if there's a way to track interruptions or people wanting to speak but not being able to jump in.

      11:30 AM - 3 Jul 2020
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      • James Rosen-Birch 🛸🔮🛠 Kiren Srinivasan 🚀 Holly Firestone Liz ¯\_(ツ)_/¯ 🌐 Casey Newton
      2 replies 0 retweets 5 likes
        1. _‏ @zzxiv Jul 3
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          Replying to @kimmaicutler @Tatiana_Estevez and

          I think I read about this problem once in school. Maybe they can virtually pass around a talking a piece like a conch... “The conch represents civil discourse on the island, and only works as long as the boys all believe in its power and the necessity of the idea it symbolizes.”

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        2. James Rosen-Birch  🛸 🔮 🛠‏ @provisionalidea Jul 3
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          Replying to @kimmaicutler @Tatiana_Estevez and

          This reminds me of Deborah Tannen’s work on conversation styles across genders and cultures. Which lends itself to some ideas: You could eg have the size of an icon grow as a person talks more, or have icons bump up against each other if they’re interrupting.

          1 reply 0 retweets 6 likes
        3. James Rosen-Birch  🛸 🔮 🛠‏ @provisionalidea Jul 3
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          Replying to @provisionalidea @kimmaicutler and

          Tannen recorded men and women in conversation and proved that, while men perceive that women are overweighted in conversation, this is a perceptual illusion and the opposite is true. If you make people aware of who’s dominating the conversation, it can change behaviour.

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