Kim R. Craig

@kim_craig

Intrapreneur & experience designer for . Co-founder of . Legal industry pioneer

Chicago, Illinois
Joined June 2011
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  1. Retweeted
    Jun 17

    Today at 1230EDT. Join over 400 participants for Microsoft Legal Business Design Challenge update and Design Accelerator Kick off.

    6 retweets 12 likes
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  2. Jun 10

    Q3: Sins of the past incl estimating hrs by phase w/ no documented scoping questions. Have you heard a lwyr tell you why this or that matter can't be used to estimate the $? We don't do a good enough job on capturing matter differences a/k/a scoping ques.

    1 retweet 3 likes
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  3. Jun 10

    Q3: Depends on the org, the processes and rigor they have put around their pricing approach. Those that I have seen do it well are under one umbrella with clearly defined roles OR when separate, there are checks and balances, alignment on goals and transparency.

    1 like
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  4. Jun 10

    Q2: Even more concerning is that we have lead lawyers asking what we mean by SCOPING. It's about alignment between buyer and seller of professional services. Make sure you know what you are paying for and make sure you are clear on what the customer thinks they are buying.

    1 reply 1 like
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  5. Jun 10

    Some firms have built synergy between pricing and LPM but many have not. There may be different skills req'd but they truly need to be run in sync. From my exp, there is value in having both someone with expertise in pricing and LPM participate in SCOPING conversations.

    1 reply 1 retweet 3 likes
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  6. Jun 10

    Q1: IMO we have made an egregious mistake in putting so much separation between pricing and LPM. Triple constraint = scope, budget, schedule. Without tightening up the distance between scoping and managing, we lose huge opportunity to get things right out of the gate.

    3 likes
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  7. Jun 10

    Kim Craig here from Bold Duck Studio signing in and hoping everyone is safe and healthy!

    2 likes
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  8. Jun 10

    Microsoft's Legal Business Design Challenge - Join us June 17 to learn about the firm submissions, panel talks on critical importance of legal innovation now, tips on virtual collaboration and a discussion about our journey to “Modern Legal." Register at

    1 retweet 2 likes
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  9. Retweeted
    Jun 4

    Microsoft Virtual Remix Join us for live updates on the challenge and submissions, panel talks on the critical importance of legal innovation now, tips on virtual collaboration, and a discussion about our journey to “Modern Legal." Register at

    4 retweets 6 likes
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  10. Apr 17

    Proud of our small biz pitching in to lend a hand.

    We are helping small businesses in by partnering with to link up local restaurants to frontline health workers. We pay for the food. Restaurant makes it and delivers. Health workers eat well. We are small biz too looking for others to join us!
    1 like
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  11. Apr 17

    This is awesome. Love “we all need to ask if our solution is a necessary one, or if the problem we are trying to solve is in fact just a symptom of something else.” Thanks for sharing.

    As always so damn on point! Love her writing and voice. Take a read (it will take 10 mins or so). I stopped highlighting because I was going to end up highlighting the whole darn thing. I have been mulling a new project but needed to just start. Bam! taking first step next . .
    1 like
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  12. Retweeted
    Apr 7

    While some firms are cutting pay and reducing headcount, there are those who are pressing forward (if not accelerating) on new paths in terms of practice innovation and redesign. C-suite and exec comm who may not have been as involved prior are driving now.

    2 replies 2 retweets 15 likes
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  13. Mar 25

    A2: Has there been any direct impact to your role as an LPM and innovation initiatives you are involved in? Have they stalled? Continued but slowed down? What are you doing to keep momentum for those initiatives during this time?

    1 reply 2 likes
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  14. Mar 25

    A4: How has this directly impacted each of you? As LPMs who sit at the epicenter of innovation, change, the practice and business of law? What is your highest value contributions at this time?

    1 like
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  15. Mar 25

    A1: Folks we've talked to in firms and inhouse are getting settled but there are some challenges you should excpect but didn't like people not having good internet bandwidth for video conferencing, requests for printers, having to modify policies for nonexempt employees

    1 reply 2 likes
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  16. Mar 25

    Hi Peter! Thank you for moderating today's session.

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  17. Mar 25

    Kim Craig here from hanging out 50 miles south of Chicago.

    1 reply 2 likes
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  18. Mar 23

    Flash survey for bus of law folks - LPMers, innovation leaders, client value teams, change agents. We’re being asked what you all are thinking when it comes to current impact on jobs and innovation?

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  19. Mar 4

    Fellow - are you looking to bring your multi-disciplinary expertise in process, org mngmt, operations, tech, change mngmt to a whole new level as you work in the exciting world of Business Design? Does becoming an entrepreneur scratch an itch? Check this out!

    Join us and Day 1 you will be deep in legal business design. You will split your time during first 6-9 months working on a new service model in a large firm and working across many of our other firm and in-house clients. Exciting and challenging work.
    1 like
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  20. Jan 25

    Bold Duck. B-O-L-D = Business of Law Designed. Are you a Business Designer by trade, practice or heart and the battle scars to prove it with an entrepreneurial spirit? Let’s talk. #💖unsexy

    Bold Duck Studio is growing. We are looking for a Creative Program Manager among others.
    2 retweets 7 likes
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