Hey @khanacademy, a parent is trying to sign in on a
using a web browser but it says the UN or PW is incorrect. However, I used the same UN & PW on the 
and was able to log in. What’s the problem here? Need your help please. Thanks.
Hi Miss Griffith, could you ask the parent to submit a support request at http://khan.co/KA-support and our support team will look into it ASAP? Thank you!
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Hi, thanks for responding. I withdrew the child’s name from the class. Then I added the child’s name again with a different username and password and it worked. Thanks again.
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Glad you could get it fixed!
End of conversation
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