@TeamYouTube Im having problems with youtube on my computer..it wont play videos. Can you help?
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Replying to @kcin401
We'd like to help. Do you see this happening across devices? Also, do you see any error message? Let us know.
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Replying to @TeamYouTube
Its working fine in my phone its just my computer that wont play them. No matter how may times I restart it like it says, it wont play. it says that if the playback doesnt load, to restart the device
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Replying to @kcin401
Thanks for the info. Try clearing the cache and cookies of your browser to see if that helps. Also, check if it's happening on an alternate browser/incognito window. Keep us posted.
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Replying to @TeamYouTube
i have tried to clear that and all my history and even try it while signed out of my account. im not sure what to do anymore
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Replying to @kcin401
Appreciate your efforts. As a next step, please submit feedback from the device you're facing the issue. Here's how: https://goo.gl/6Ew1Xw . While you may not get a direct response, but we review every report received to investigate and fix issues. Thanks.
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