Katharina

@katharinahaeb

Native Berliner in London. Design & strategy with a focus on service design thinking and lean. Service Design Lead at Designit London. Equine nut.

London
Joined August 2009
281 Photos and videos Photos and videos

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  1. May 23

    Customers are buying outcomes AND the delivery of outcome. Why is this still so hard for many companies to understand & value?

    1 like
  2. May 13

    2/2 - I sold via eBay and dared to message buyer my number for easier comms! Considering deleting your app. Disservice 👍

    3 replies
  3. May 13

    1/2 - Penalising loyal users with 7 day account restrictions is patronising and rude.

  4. Retweeted
    Apr 14

    Policing is full of wonderful real people who are and all need to eat and drink!

    75 replies 210 retweets 744 likes
  5. Apr 20

    Get your clicking fingers ready! Help win a Webbys People’s Voice Award. Voting ends TODAY

  6. Retweeted
    Apr 12

    hope you are watching channel 4 and feeling shame at what you are allowing to happen to this wonderful trade

    8 replies 180 retweets 227 likes
  7. Apr 9

    Is there a fanboy/fangirl club for people that actually enjoy flatpack? Or am I alone? 4 bedside tables ✅ and it's only 9:00 😍

    1 like
  8. Retweeted
    Mar 25

    Good morning London 🌞🙆🌞 brünching it up Berlin style in London Fields today Join us from 9.30am ❤

    3 retweets 7 likes
  9. Mar 23

    Excellent 👍customer service at the branch in Basingstoke. Not so impressed with the London Cannon Street branch. More consistency?

  10. Mar 20

    Anyone who offers a service and doesn't accept PayPal payment methods 🙄🤔😤

  11. Mar 16

    The amount of businesses that can't put 1 and 1 2gether - enquiring about a product and & ordering a product is crazy. You have my details!

  12. Retweeted
    Feb 26

    Young Justin Trudeau RT if you agree

    1 reply 6 retweets 9 likes
  13. Feb 19

    According to 's Twitter account is "being manned" (womanned!) "by a different Swedish citizen each week" 😍

    1 retweet 2 likes
  14. Jan 31

    Who knew trying to arrange home delivery with on mobile could be this painful 😩

    1 reply
  15. 12 Dec 2016

    Hi how can I prevent wedding related items from popping up in my feed?I got married ✅& I'm not looking for wedding items anymore.

    1 reply
  16. 10 Dec 2016

    Fanscinating docu on 'Supermarket secrets' - food distribution process on XXL scale & well oiled

    1 reply 1 retweet 2 likes
  17. 9 Dec 2016

    Anyone looking for speakers from Feb - lean startup and/or service design - please get in touch - Especially in the London & Berlin area.

    1 reply 1 retweet 2 likes
  18. 9 Dec 2016

    Workplace by Facebook begins to take shape - A great tool to integrate into Service Design processes?

    1 like
  19. 9 Dec 2016

    In the 80s/90s you couldn’t go public without at least the last 5 quarters showing profitable revenue growth - ha!

  20. Retweeted
    2 Dec 2016

    Experience how expensive it feels to live below the poverty line

    2 replies 47 retweets 32 likes

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