Kate Leggett

@kateleggett

VP and Principal Analyst at Forrester Research for CRM and Customer Service. “The quieter you become, the more you can hear.”

SF Bay Area
Vrijeme pridruživanja: lipanj 2009.

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  1. 4. velj

    Has VC Become So Big It Must Be Disrupted? Do you want the risk of being VC backed?

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  2. 4. velj

    CRM today is infused with and making it a necessary technology to support your customer's journey. Five forces shape the modern landscape via

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    4. velj
    Odgovor korisniku/ci

    A4 | For agents on chat/phone, when there are no new contacts to pick up, they work on followups, reopens, or email tickets. But scheduling time for education/training, improving documentation, or cataloguing pain points for the product team can pay long-term dividends

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  4. 4. velj

    Beautifully said. Human beings are capable of great fortitude, and I also realized that there is no situation, no matter how awful, that we cannot survive.

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  5. 4. velj

    It's going to take about 2-3 years minimum to really know the size of your market. Via

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    4. velj

    Special guest , VP, Principal Analyst at Research, shares her years of CRM and customer service expertise. Join our FREE webinar happening February 11th at 10am CT. Save your seat today!

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  7. 31. sij

    This is the best depiction of my life, and the stresses and expectations that society has on working mothers. I chose to lean out too.

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    30. sij

    Excellent post by , one of the 5 industry experts moderating sessions for the CC/CX track this year. Come hear and 's Rob Allman.

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    31. sij

    Establish a convincing business case for . Download the guide.

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  10. 31. sij
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    29. sij

    Technology is changing the range of skills needed for a successful call center. lays out four labor pools call center leaders can tap into to fill upcoming gaps.

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    30. sij

    “You need to use AI and automation everywhere to enable workers to concentrate on harder work. Offload easy, reproducible work to AI.” - at shares important customer engagement learnings at our latest Executive Community event

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  13. 31. sij

    Yup. and make the world a lonlier place. I see it with my kids who digitally engage with their friends - but dont meet up.

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  14. 31. sij
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  15. 30. sij
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  16. 30. sij

    Breakfast views at the hotel in

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  17. 30. sij

    A lovely venue always makes a event so much nicer. I’m attending a ⁦⁩ event about how to operationalize and for hotel!

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  18. 30. sij

    Getting educated on the new ways of interacting with brands via and

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  19. proslijedio/la je Tweet
    30. sij
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  20. 30. sij

    And the only place taking appointments within a reasonable timeframe.

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