The most consistent stumbling block for tech companies is disrespect and outright disdain for users. It’s not a coincidence that VCs on here are going after a reporter whose career is dedicated to elevating user voices instead of engaging in founder worship.
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Antwort an @kateconger
I'm curious, as someone who works in tech, what you mean by "The most consistent stumbling block for tech companies is disrespect and outright disdain for users"? I haven't observed that behavior but I'm curious where you've seen it.
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Antwort an @JamesTimmins
Uber obtaining a passenger’s medical file after she was raped by a driver. Facebook’s misuse of user data in Cambridge Analytica. Theranos misleading users about the accuracy of blood tests. Many of the most appalling stories about tech behavior trace back to disrespect of users.
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Antwort an @kateconger @JamesTimmins
Agreed mistakes have been made in above cases but aren’t there numerous other cases where mistakes weren’t made, customers are respected as a basic nature & painting them too with the same brush is unfair?
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And this is very similar to how you wouldn’t want all press or journalists to be painted with the same brush called click baiting?
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please read what I said. I did not claim “all companies disrespect users.” I said disrespect is a common theme that unites these mistakes.
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