. @YouTubeTV what’s up with service tonight? Defaulting to 240p on every channel. Doesn’t get better unless I manually change it. Awful.
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Replying to @jtrue28
Hi Jeff, we'd love to help out with this. Can you let us know what your current connection speed is and if this is happening on multiple devices? Also, have you already any troubleshooting steps we should avoid repeating? Keep us posted!
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Replying to @TeamYouTube
Spent an hour on char with “Sarah “ she made it worse and has no idea what is going on. Great service!
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Replying to @jtrue28
We apologize for the inconvenience. What device are you using and does this happen on multiple devices? What troubleshooting have you attempted? We're here to help!
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Replying to @jtrue28
We understand how frustrating this can be. If you decide to pick this back up and continue troubleshooting, we'll be here when you're ready to continue troubleshooting.
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Replying to @TeamYouTube
Something is still wrong with your services. When’s the best time to troubleshoot?
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Replying to @jtrue28
We apologize for the inconvenience we'd be happy to work on it now! What devices are you having problems with and what troubleshooting have you attempted? We're here to help!
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Replying to @TeamYouTube
Apple TV4K. Multiple different ones, all the same. All connected via ethernet. Takes 15-20 seconds to change channels and then it reverts to 240p. Can manually switch to 1080p. Have uninstalled/reinstalled multiple times. All other apps work fine, just yours is failing.
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Replying to @jtrue28
We are aware of the video quality problems with Apple TV and are working on a resolution. We've confirmed factory resetting your Apple TV can resolve the problem but it isn't guaranteed. Click the link to reach out to Apple TV support. We hope this helps! http://goo.gl/s5npct
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Any sort of time estimate on the fix?
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Replying to @jtrue28
We don't have any ETA but rest assured we are working on a resolution. We know the suggestion we offered isn't ideal but it is known to fix the problem in most cases. Let us know if you have any questions.
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