@TeamYouTube I'm having an issue with an uploaded video never presenting HD options even though the source definitely is. can I get a DM assistance?
Furthermore, my previous upload attempt (as I stated) had sat for a couple days with no change. Is there any way I can get someone to look into my particular case and figure out why it doesn't seem to be getting processed properly? (2/2)
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Sorry for the trouble – have you also checked your internet connection? If so, send feedback from the device & account experiencing the issue here: https://yt.be/help/feedback . That is to include system logs and other account specific info to help our team better investigate.
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gigabit connection, but the video is fully uploaded and available up to 480p60, so it seems like my internet connection shouldn't matter? I know how to change the resolution on the web player regardless of what res it defaults to.
I'll file a feedback ticket though, thanks.
End of conversation
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