Joseph Michelli

@josephmichelli

NY Times #1 Bestselling Author of The Airbnb Way, Driven to Delight, The Zappos Experience, & The Starbucks Experience. Consultant & Speaker

Vrijeme pridruživanja: travanj 2009.

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  1. Prikvačeni tweet
    8. sij

    What an honor to have The Airbnb Way recognized by on their Best Business Books of 2019 list!

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  3. Connecting to the community, off-setting risk, & building trust The Airbnb Way.

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  4. proslijedio/la je Tweet
    prije 21 sat
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  5. proslijedio/la je Tweet
    4. velj

    Don’t get comfortable with what you know about your customers. Their needs will change over time. What used to be important may not be anymore. Continuously engage with your customers to confirm you are giving them the best service and keeping up with their business.

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  6. proslijedio/la je Tweet
    prije 22 sata

    The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging | Feb 20 MASTER CLASS led by

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  7. Several months ago, while being interviewed for Authority Magazine, I was asked if I were to “spearhead a movement what movement would that be?”

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  8. proslijedio/la je Tweet
    4. velj

    is contagious! How will you show kindness to your customers this week, that they can take with them and spread?

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  9. 4. velj

    It's an honor to be among the World's Top 30 Customer Service Professionals for 2020

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  10. 4. velj

    Being Surprisingly Kind | Starting a Movement for Customer Experience and Beyond

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  11. proslijedio/la je Tweet
    3. velj

    🏠 accommodates millions of travelers worldwide. Read which five values drive its success in the of by -->

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  12. proslijedio/la je Tweet
    3. velj

    "You cannot do many things at once. Your brain needs time to shift from one thing to the other. When you’re distracted by each new task, there’s not enough time for presence of mind."

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  13. proslijedio/la je Tweet
    2. velj

    NEW> Lead Customer Service Morale: Overcome These Obstacles | via |

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  14. 3. velj

    It's an honor to be among the World's Top 30 Customer Service Professionals for 2020

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  15. proslijedio/la je Tweet
    31. sij

    Download Part 2 of my interview w/ - author of the . Joseph shares how important it is to balance the needs of hosts and guests. Learn how AirBnB helps people cash in on home ownership.

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  16. proslijedio/la je Tweet
    30. sij

    The unique approach to shopping that is working, as it regularly makes the list for best and top customer satisfaction—besting even .

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  17. proslijedio/la je Tweet
    30. sij

    New blog post: 19 Benefits of Asking Questions:

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  18. proslijedio/la je Tweet
    30. sij
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  19. 30. sij
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  20. proslijedio/la je Tweet
    29. sij

    Employee Experience – Good for Employees, Good for Business | CX Journey™

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  21. proslijedio/la je Tweet
    28. sij

    " is about making others better as a result of your presence and making sure that this impact lasts in your absence." ―Harvard Business School

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