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So true
@zkerravala happening fast!https://twitter.com/zkerravala/status/1224367054607671296 …
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John Hernandez proslijedio/la je Tweet
Genesys Cloud: The Way Forward, It Is | Genesyshttps://www.genesys.com/blog/post/genesys-cloud-the-way-forward-it-is …
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I am humbled to work alongside an incredible global team, including our partners and clients, who inspire us every day with their innovations and a quest to deliver ongoing customer value.
@Selligent boasts continued market acceleration in 2019https://bit.ly/2tYQ96iHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Welcome
@msaskin, so great to have you on the@Selligent team, leading our CX business in North America!#cx#omnichannel#customerexperiences#experienceeconomyhttps://martechseries.com/sales-marketing/marketing-clouds/selligent-names-matthew-saskin-vp-customer-experience/ …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
John Hernandez proslijedio/la je Tweet
Top Contact Center Stories of 2019: A Data-Driven View https://buff.ly/35hXNpt <As I sat down to evaluate what to include in this year’s wrap-up, I decided to let data and analytics lead the discussion.
#CCaaS#CCTR#AI#EC20pic.twitter.com/PV8MmOvA3X
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John Hernandez proslijedio/la je Tweet
My longest post of the year (every year) - is now up. My 2019: https://talkingpointz.com/my-2019/ pic.twitter.com/m2FtVsCeqq
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Look out for the full report in January 2020 on how retailers can build better customer relationships -- the result of a joint year-long study in partnership with Selligent, Merkle Netherlands and Shopping Tomorrow. https://lnkd.in/gBWd-q5
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John Hernandez proslijedio/la je Tweet
Celebrating
@Selligent team#HotVendor award at#aragontransform19. Thanks@JimLundy and@AragonResearch1 !#cx#martech#customerexperience#team@NikiHall@johnher2010@evanskn@JasonLSF@dajananypic.twitter.com/HE42mq6ahW – mjesto: Pullman San Francisco Bay
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Shout-out to
@Selligent from a CX analyst "customers have a choice and...can partner with a company like Selligent to bring MarTech and ContactCenter together. Salesforce will try and do this with Marketing Cloud, but Selligent is a far superior product.”https://www.nojitter.com/contact-center-customer-experience/dreamforce-2019-amazon-connect-comes-age …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Learn how Kimpton Hotels & Restaurants' data-driven, customer re-engagement program drove bookings by 19X and reactivated more than a third of the hotel’s inactive members. https://lnkd.in/g9Zbdh2 pic.twitter.com/1eDbYsquXj
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Thinking about a year-end customer gift campaign? It's a great way to add value and increase engagement. Learn more from telco leader KPN's success story.
#digitalmarketing#customerloyalty https://lnkd.in/g4DYS37 pic.twitter.com/dFYuDJLhQH
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eMarketer's forecast for holiday sales this year is tempered, but positive, thanks to factors like a strong economy, low unemployment & healthy consumer confidence - Cyber Monday expected to be the biggest online shopping day ever.https://lnkd.in/gzsThT5
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Here's a quick snapshot of the world's most valuable brands. No surprise that tech giants top this list...https://lnkd.in/gAkgMPh
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Artificial intelligence holds so much promise for marketers, but it's not a magic wand that will fix everything & there are a lot of misconceptions surrounding AI. This article debunks some of those myths.https://lnkd.in/gANbERn
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Consumers today are interested in quality and value -- and recommendations from people they trust. Are micro-influencers the wave of the future?https://lnkd.in/gbrdGVV
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Artificial intelligence is changing the face of marketing. Read how Starbucks is ramping up investment in AI to improve
#customerservice,#personalization,#loyalty and more.#AImarketinghttps://lnkd.in/gVRn4SZHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
This email deliverability cheat sheet will help B2C marketers steer clear of the most common email marketing mistakes made during the holiday season. Free download from Selligent!
#emailmarketingtips#holidaymarketinghttps://lnkd.in/gqU3_HVHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
This Selligent consumer report shows how 5,000 global consumers feel about personalization, privacy, brand interactions, voice assistants, and more.https://lnkd.in/gSUfz-h
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What's in store for Black Friday this year? Selligent Marketing Cloud collaborator Genesys, a global leader in omnichannel customer experience & CC solutions, released results from a recent survey indicating a challenging season.https://lnkd.in/gfKXKSk
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Majority of consumers expect instant resolution when they reach out to brands. Watch this on-demand
#webinar to learn how to deliver on rising consumer expectations.https://lnkd.in/g6z3ynNHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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