John Hernandez

@johnher2010

My tweets are my own...Family first and then innovative technology that allows people to connect, communicate and collaborate

san jose, ca
Vrijeme pridruživanja: listopad 2009.

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  1. 3. velj
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  2. proslijedio/la je Tweet
    30. sij
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  3. 15. sij

    I am humbled to work alongside an incredible global team, including our partners and clients, who inspire us every day with their innovations and a quest to deliver ongoing customer value. boasts continued market acceleration in 2019

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  4. 7. sij
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    2. sij

    Top Contact Center Stories of 2019: A Data-Driven View <As I sat down to evaluate what to include in this year’s wrap-up, I decided to let data and analytics lead the discussion.

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    2. sij

    My longest post of the year (every year) - is now up. My 2019:

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  7. 19. pro 2019.

    Look out for the full report in January 2020 on how retailers can build better customer relationships -- the result of a joint year-long study in partnership with Selligent, Merkle Netherlands and Shopping Tomorrow.

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    5. pro 2019.
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  9. 27. stu 2019.

    Shout-out to from a CX analyst "customers have a choice and...can partner with a company like Selligent to bring MarTech and ContactCenter together. Salesforce will try and do this with Marketing Cloud, but Selligent is a far superior product.”

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  10. 26. stu 2019.

    Learn how Kimpton Hotels & Restaurants' data-driven, customer re-engagement program drove bookings by 19X and reactivated more than a third of the hotel’s inactive members.

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  11. 25. stu 2019.

    Thinking about a year-end customer gift campaign? It's a great way to add value and increase engagement. Learn more from telco leader KPN's success story.

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  12. 23. stu 2019.

    eMarketer's forecast for holiday sales this year is tempered, but positive, thanks to factors like a strong economy, low unemployment & healthy consumer confidence - Cyber Monday expected to be the biggest online shopping day ever.

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  13. 22. stu 2019.

    Here's a quick snapshot of the world's most valuable brands. No surprise that tech giants top this list...

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  14. 22. stu 2019.

    Artificial intelligence holds so much promise for marketers, but it's not a magic wand that will fix everything & there are a lot of misconceptions surrounding AI. This article debunks some of those myths.

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  15. 22. stu 2019.

    Consumers today are interested in quality and value -- and recommendations from people they trust. Are micro-influencers the wave of the future?

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  16. 22. stu 2019.

    Artificial intelligence is changing the face of marketing. Read how Starbucks is ramping up investment in AI to improve , , and more.

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  17. 22. stu 2019.

    This email deliverability cheat sheet will help B2C marketers steer clear of the most common email marketing mistakes made during the holiday season. Free download from Selligent!

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  18. 21. stu 2019.

    This Selligent consumer report shows how 5,000 global consumers feel about personalization, privacy, brand interactions, voice assistants, and more.

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  19. 21. stu 2019.

    What's in store for Black Friday this year? Selligent Marketing Cloud collaborator Genesys, a global leader in omnichannel customer experience & CC solutions, released results from a recent survey indicating a challenging season.

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  20. 21. stu 2019.

    Majority of consumers expect instant resolution when they reach out to brands. Watch this on-demand to learn how to deliver on rising consumer expectations.

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