@johnbattelle @comcast We're working on the Internet issue now. I'm talking to engineers now who are on it. Sorry for the interruption.
Dear @comcast. What you do to your customers via customer service is utterly indefensible. It's torture. It's a horror show. It's NOT OK.
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@johnbattelle just change your DNS to google 8.8.8.8 and you'll be fine.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@johnbattelle@comcast customer rendition to voicejail black siteThanks. Twitter will use this to make your timeline better. UndoUndo
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@johnbattelle Sorry we have made you feel this way. Can you tell us what you have experienced?-SeanThanks. Twitter will use this to make your timeline better. UndoUndo
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@johnbattelle Update-engineers restored service. Internet should be working.Sorry for the trouble. Tweet@comcastcares if we can help anyoneThanks. Twitter will use this to make your timeline better. UndoUndo
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@johnbattelle are the problems due to@comcast hijacking DNS with an unnecessary ad server? http://arstechnica.com/tech-policy/2009/08/comcasts-dns-redirect-service-goes-nationwide/ …Thanks. Twitter will use this to make your timeline better. UndoUndo
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@johnbattelle@comcast Happy to talk any time about customer service. We're making massive changes across the board http://comca.st/1KzPa9x -
@jennk@johnbattelle@comcast Jenn, why not change the phone message to say "change your DNS setting to 8.8.8.8"? Put customers first.
End of conversation
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@johnbattelle Get Wave/Astound if its in your service area. Far more reliable, just as good as or faster, and a tad less expensive.@comcastThanks. Twitter will use this to make your timeline better. UndoUndo
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