@johnbattelle isn't the problem most web services don't have customers in the traditional sense of people paying for something?
hate the term "users" agree @jack http://jacks.tumblr.com/post/33785796042/lets-reconsider-our-users …
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@bmorrissey it goes way back to early computer "users" back when I was reporting in the 1980s
End of conversation
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@jack@johnbattelle@bmorrissey Word! (Literally.) I prefer "people" to "users": http://ow.ly/ez6IrThanks. Twitter will use this to make your timeline better. UndoUndo
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@johnbattelle@jack#users#consumers > when will we be speaking to#people?#marketingThanks. Twitter will use this to make your timeline better. UndoUndo
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