This Amazon story describes backend of what I've experienced on the front - harried, unhappy drivers tossing packages over gates, no time to care about service, etc. I changed settings months ago to default to UPS or any service that's not Amazon delivery.https://www.businessinsider.com/amazon-delivery-drivers-reveal-claims-of-disturbing-work-conditions-2018-8 …
I'm glad to hear that, and I'm sure there are great drivers who are not harried.