I think it was StorageTek? Anyway. We spend a few hundred grand on it, the stuff shows up and it’s all DOA. Reseller gets local techs out from Sun who start swapping parts.
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And swapping parts. We’re there 8 hours. 12 hours. 18 hours. The array won’t work. At this point it’s more replacement parts than original. Nobody can make it work. We’ve messed with firmware on 48 disks.
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We’ve had Brocade support out for all the FC switching and that part is fine. After more than 24 hours in the cage, I drove home defeated to sleep. I call my reseller and vent. He says: “We always hear how
@OpenJonathan reads and responds to email, you should drop him a note.”Prikaži ovu nit -
I get home on Saturday morning, pound out a missive and send it, then lie down. My blackberry buzzes, and I assume it’s an auto reply. Sleep. 6 hours later I wake up and I’ve got email from JS. “Sorry this is happening, call my office at this number and we’ll get it sorted.”
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Within a few hours a complete new set of gear is flying cargo on a commercial flight. ‘The best storage tech we have’ is pulled off a gig in Florida and on a flight to NJ. I spend Monday with the A-Team who decide: the original really was bad... the new gear is fine.
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They left me all the original drives as ‘spares’ - 48 drives weren’t cheap back then. A few months later we went out to the Sun technology center and got to hang with JS and talk about what we did, why we used Sun, etc.
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Anyway - sometimes the ‘email the CEO’ thing works. It was uncommon back then. Thanks for the help
@OpenJonathan !Prikaži ovu nit -
Novi razgovor -
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It still makes me sad that they were just gobbled up by Oracle.
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It makes me sad that so many good companies have been swallowed by Oracle.
Kraj razgovora
Novi razgovor -
Čini se da učitavanje traje već neko vrijeme.
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