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joansoliveira's profile
joana
joana
joana
@joansoliveira

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joana

@joansoliveira

Anything in life is possible.

Joined April 2013

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    1. joana‏ @joansoliveira 16 Jan 2018
      • Report Tweet

      @TeamYouTube my YouTube app keeps crashing please help!!!

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube 16 Jan 2018
      • Report Tweet
      Replying to @joansoliveira

      Hi Joana, try these steps: delete the app > restart your device > reinstall the app. Let us know if that clears things up.

      3 replies 0 retweets 2 likes
    3. joana‏ @joansoliveira 16 Jan 2018
      • Report Tweet
      Replying to @TeamYouTube

      It's been like this since the latest update!!

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube 16 Jan 2018
      • Report Tweet
      Replying to @joansoliveira

      Yikes! Make sure you have the most updated version of your device's operating system installed. Keep us posted.

      1 reply 0 retweets 2 likes
    5. joana‏ @joansoliveira 16 Jan 2018
      • Report Tweet
      Replying to @TeamYouTube

      I don't, I still have iOS 10 But I don't want to update it, what can I do??

      2 replies 0 retweets 0 likes
    6. Kyle Birkwood‏ @K_Birkwood 16 Jan 2018
      • Report Tweet
      Replying to @joansoliveira @TeamYouTube

      You may have to install iOS 11. Did you delete the YouTube app and retry?

      2 replies 0 retweets 1 like
    7. joana‏ @joansoliveira 16 Jan 2018
      • Report Tweet
      Replying to @K_Birkwood @TeamYouTube

      Oh nooo Yes I did, once I reinstall it the first time I go there it's normal, the second time starts crashing again..

      1 reply 0 retweets 0 likes
    8. Kyle Birkwood‏ @K_Birkwood 16 Jan 2018
      • Report Tweet
      Replying to @joansoliveira @TeamYouTube

      I guess it’s because you’ve still got iOS 10 then. Can’t think of any other problem that would cause the app to crash. Have you tried turning your phone on/off? (Think the correct word is backup), sometimes things like that can help.

      1 reply 0 retweets 1 like
      joana‏ @joansoliveira 16 Jan 2018
      • Report Tweet
      Replying to @K_Birkwood @TeamYouTube

      May be.. so YouTube can't do anything right? 😔 I'm going to try it

      1:57 PM - 16 Jan 2018
      2 replies 0 retweets 0 likes
        1. New conversation
        1. Kyle Birkwood‏ @K_Birkwood 16 Jan 2018
          • Report Tweet
          Replying to @joansoliveira @TeamYouTube

          Let me know if that works! :)

          1 reply 0 retweets 1 like
        2. joana‏ @joansoliveira 16 Jan 2018
          • Report Tweet
          Replying to @K_Birkwood @TeamYouTube

          I will, thank you!!

          1 reply 0 retweets 1 like
        3. 5 more replies
        1. Kyle Birkwood‏ @K_Birkwood 16 Jan 2018
          • Report Tweet
          Replying to @joansoliveira @TeamYouTube

          Sometimes you have to install updates on your phone because apps won’t be compatible with your device anymore, unless you install the updates every now and again.

          0 replies 0 retweets 1 like
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