When we assert the reason users are reacting negatively to our new designs is because “they don’t like change,” we’re justifying our decisions that led to that reaction. We could have made different design choices that would have led to a different user reaction.
-
-
Show this thread
-
We could, for example, have chosen to make the necessary changes occur slowly over a long period of time, resulting in the user never perceiving the change. We could also have chosen to give the users control when the changes kick in, instead of forcing it on them.
Show this thread -
We could have chosen to ensure that every change clearly communicated how it's an improvement for the user over the old way of working. We could also have chosen to respect that our existing users have made substantial investment in learning our designs, no matter…
Show this thread -
…how crufty they are, and that a sudden, jarring change, will slow them down and frustrate them, no matter how much "better" it is. These are all choices we have made as designers. If users are frustrated by the changes, it's because they are frustrated by our choices.
Show this thread -
By the way, I wrote about this back in 2005. The behavior of our users hasn’t changed in that time. Designing Embraceable Changehttps://articles.uie.com/embraceable_change/ …
Show this thread -
Here’s an example of how the “users hate change” argument falls apart. In each case, FB admits it’s not because users hate change, but because they made the wrong design choices.https://twitter.com/jmspool/status/982638517330366464 …
Show this thread -
It seems I’ve been talking about this for a long time:https://twitter.com/davidpaulsson/status/982644418925744128 …
Show this thread
End of conversation
New conversation -
-
-
iPhone X in a nutshell.
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
This Tweet is unavailable.
-
In which case, giving users the illusion of control leads them to hate you when you dash that illusion.
End of conversation
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.