@TeamYouTube hi. Im having trouble linking my tv with my iphone using wifi despite the fact that both devises are connected to the same network. How can I fix this?
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Replying to @jesuiscamille
We'd like to help. Do you see an error message when you try to link your TV? Mind sharing screenshots and more info about the issue for us to look into it? Keep us posted.
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Replying to @TeamYouTube
Hi. There is no error message. Most of the time the cast icon does not appear. And when it does my tv is never listed. I really don’t know what to do. Here are some screenshots.pic.twitter.com/jrIappc0pb
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Replying to @jesuiscamille @TeamYouTube
And whenever the cast icon appears and I try to link to my tv, my tv is never listed. I can link to my tv with a code but not with wifi despite both being connected to the same networkpic.twitter.com/PbLFnnY2Mq
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Replying to @jesuiscamille
Have you tried deleting the YouTube app, restarting your device & reinstalling the app? Let us know if it works.
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Replying to @TeamYouTube
Hi. Thanks yes. I have tried both. I can’t delete the app from the tv. But I have the latest version installed. I deleted the app from my phone but it made no difference.
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Replying to @jesuiscamille
Appreciate the info. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues. Thanks!
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