Conversation

Which crypto exchange has the best customer support? We investigated Coinbase, Binance US, Kraken...

2/ To our millions of clients: For your trust, loyalty and support through the good times and bad. We aim to provide the best service in the industry, shepherding fiat refugees to the promised land. I hope that it shows.

laptopmag.com

Good luck finding a live agent!

122

3/ To our partners: For risking your own reputation to serve us. Shoutout to Matthias Kroner at

@ficoba

for giving us our first bank account in 2013. Big props to Alan Lane and

@silvergatebank

for practically banking the whole industry in 2021.

112

4/ To our peers: For collaborating on a mission that is bigger than any one of us.

@nejc_kodric

2011 OG, always gracious.

and

and

thank you for seeding the industry and bringing us together.

5/ To our investors: For helping to build the Ark rather than passively hodling your stack. Special thanks my old friend

and

who led our SeriesA when the Silicon Valley VCs were still trying to figure out why #bitcoin matters.

6/ To our industry guardians: For fighting, at this very moment, to protect this technology, our businesses, consumers and humanity from being smothered by hasty, short-sighted regulation that only serves legacy monopolies.

103

7/ To our 2000+ 🐙Krakenites in 50+ countries: For enlisting yourselves in a war. It's far from the easiest or cushiest job. You do the impossible. You rise to the occasion and teach me something new every single day. You are an inspiration. I'm honored to fight alongside you.

116

8/ To my co-founder: For trusting me, and for allowing me to trust you 100% with the insanely complex and scary technical side of the business. I can't imagine a better shadowy super coder to have as a partner. Only someone with loins of steel could have stayed the course.

139

4:34 AM · Jul 29, 2021Twitter Web App

9/ It's been a long road. 10 years on planet Crypto is 100 years on Earth. To survive, you have to get comfortable with discomfort. No two days are the same and surprises are around every corner. You plan for uncertainty and you plan to be attacked. Beyond that, all bets are off.

Replying to

/10 It's only through an irrational sense of optimism that one can remain sane. The mission keeps us focused: to accelerate the adoption of crypto and improve financial freedom and inclusion in the world. I'm looking forward to Decade 2. Hope you'll join me on the front lines :)

153