90% price drop in 5 mins! so the only thing Kraken is good and will be known for is bottom hunting! poor people who would have to loose the money because as you said this will happen again.
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Please don't trade on margin if you don't understand how the market works. I'm sorry you had a bad experience. Please submit a support ticket and the team will see if there's anything we can do to help you.
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You've got pretty high hopes my friend. This is a problem they fix for future traders.
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When you roll back trades to benefit one group, you take from another group. It's actually creating more problems because then people don't trust the finality of trade settlement on your exchange.
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Sure. The team is working on some ideas while looking in to the data. Would love to hear if you've got any ideas beyond paying every losing trader's perceived losses out of our own pocket.
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So you're saying that any of your customers who use any leverage whatsoever on your platform could be wiped out almost instantly by what is essentially a fluke, with no recourse? How can you claim that your customer's funds are safe with you? Why did this only happen on Kraken?
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Yes. Our job is to secure your funds, not to tell you how to trade. Please don't trade on leverage if you don't understand the risks.
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MR Powell, please DM me or contact me via my email in kraken account. Wish to know how it is that I read all this about refunds... Just... Not me! 14.5 k return when I lost 300k on eth event is way less than I am hearing..
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Hi Ali, please submit a support ticket and someone will review your case. The difference is probably due to how you are calculating what you lost. We're not covering all losses from the top of the market. We're measuring from the price floor seen at other venues.
I have submitted. I have spoken to vip support. I requested to speak to your finance person and or your legal team to discuss all this. Vip support said they refused. I think it would be great if u offer me the courtesy of speaking with me if possible. Anyways. 14k out of 300k!
I have requested to talk to your ad. In team via basic vip support. I was told this request has been denied! If u say u have paid off up to 80% with usd and kfee.. Why am I less than 2 percent! I would appreciate it if your or your admin team calls me.
Price floor 1500 down to 700 on greater than 100 eth margin causing the loss (yes btc there too) would still call for greater than 14.5k USD refund...
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To be clear, our position is that you are not owed anything but we do want to help. If you had 100 ETH sold at $700 instead of $1500, that would be $800 delta * 100 = $80,000. I'm guessing that you did not have 100 ETH sold at the very bottom of $700. What's your math?
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This is interesting, support has never clarified how it's being calculated, unfortunately for me. My balance after reimbursement does not equal what I would have had if I closed at the bottom on another exchange. I'm still waiting to hear back from support though.
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Hello bigshoots,
Please DM us with your support ticket number so that we can expedite it for you.
Best,
Kraken
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I’ve had a ticket open with since February 22nd. I was asked on the 23 to use a special form to open a new case. Since then, I have on an every six hour basis, asked for an update to both. For four days now. And not a single person has responded after. A+++
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And it looks like me asking for help on your public Reddit forums was moderated away. What gives?
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