Look, I've already admitted to myself my loss and that there's no getting through to you.
The alterative is that you pull your head out of your ass and admit that something doesn't add up on Kraken. Or just keep having this fight and losing customers every few months.
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So far everything adds up but I have an open mind. If anyone thinks anything nefarious happened, justifying of a rollback, please make your case. I know some people aren't happy with their trades but that's not enough to unwind everything.
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Please don't trade on margin if you don't understand how the market works. I'm sorry you had a bad experience. Please submit a support ticket and the team will see if there's anything we can do to help you.
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You've got pretty high hopes my friend. This is a problem they fix for future traders.
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When you roll back trades to benefit one group, you take from another group. It's actually creating more problems because then people don't trust the finality of trade settlement on your exchange.
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Sure. The team is working on some ideas while looking in to the data. Would love to hear if you've got any ideas beyond paying every losing trader's perceived losses out of our own pocket.
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I was wiped out, completely. I am still in a state of shock. I was NOT over leveraged at all. I was using it responsibly. Any way you paint it, you are saying that your exchange is untrustworthy, and no one in their right mind should use it.
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Any amount of leverage is risky. This was effectively a grey swan event, a bad beat. You bet on black and came up 00. Depends on how you define trustworthiness. Everything operated as expected, orders matched accurately, liquidations happened predictably. Please submit a ticket.
Hello Eric,
Please provide your ticket number and I will get an update for you.
Best,
Kraken
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your news appearance was less than appropriate. You tried to deviate the blame away from Kraken exchange. You are absolutely responsible for your low liquidity and allowing margin calls.
You also mentioned that this is "not an extreme instance" WTF are you talking about.
You are responsible for providing "NORMAL" trading environment. Calling people as if they made "bad" trades is BS.
A long call at 1500 with 2x leverage is NOT a bad trade.
This way not a grey swan event. You shut your exchange down due to "connectivity issues". Of course there was no buy pressure. NO ONE COULD BUY on top of a cascade of stop loss sell pressure. This is wrong. This is the equivalent of only allowing the sell button.
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