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Well, it's not "wrongfully" liquidated. It's liquidated according to the Terms. The movement was entirely predictable and just because the other exchanges didn't follow, it doesn't mean that it was impossible that they could have. Did you honestly not understand how it works?
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Condescending towards your users. Who pay you. Great sounding tone. Why I believe I was wrongfully liquidated. 1. Not able to close my order as system was unusable.
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yeah this definitely -- this is bad PR toward customers that just get told more or less they were dumb and didn't understand the risks
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Actually, it's the customers who are claiming to be dumb and not understanding of the risks. What else are you going to say though when you blow yourself up and come for a handout? "I knew what I was doing all along but I'm a degen"? Don't think so.
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I think it is bad taste to make a generalized assumption that your customers have that mentality -- I think the issue is they don't feel like what happened was fair and your platform was unfair. People can actually accept losses when they feel that overall things were fair
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I definitely know I wouldn't still here in a twitter conversation if I thought what happened was fair
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it is hard sell to rationalize that when you are the only exchange at a 50% dislocation that things operated fairly...
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50% dislocations can happen in fair markets. People might not like the outcome but it's happened before and it will happen again. What would be the solution other than a monopoly exchange?
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use a different exchange seems the most easy solution and probably what most will do... I just think your response is the issue and your framing of all this, you basically rolled this into a growing PR issue now
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I don’t actually believe you when you say it performed as expected. I think when you look into the data you will see some culpability. You still have not been specific on why your exchange had such a great variance on multiple coins while it was impossible to access.
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