Our ethusd contract had another wick down to $504 just , most likely caused again by large sell orders simultaneously. If you were affected please contact our support. We have already finished most of the reimbursement plans for the last wick , will do the same for this one.
Conversation
the precedent in the industry is there..please consider doing right by your customers when we have been liquidated on prices that were not industry average.
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That's not how crypto works. You don't get industry average pricing. You get pricing of the market you're trading on.
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OK. Thank you for responding. But I feel that we your customers have a legal case. I am putting together a class action. Thank you.
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I won't stop making stink about this until something is done. If a lawsuit isn't enough I'll find another way.
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Please submit a support ticket. Despite playing the hardass devil's advocate here, we do value our clients and if there was anything improper about the way your trades were handled, we'll take care of you.
I like your exchange a great deal. I have referred friends and family to it and I'd love to continue to do so.
I truly hope this can be resolved.
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Thank you. All we ask is a fair look at what happened and how Krakens outage may have affected all of this. I was liquidated well below even your stated price % minimum. My ticket is #4520714