let me start at the root aspect with some honest questions:
Do you think this event improves your image to current and prospective customers ?
Do you think overall customers feel this was event is fair ?
Do you even consider this an "event" worth handling ?
Conversation
1. No, 2. Yes (someone took the other side of every trade) but I'm sure people who sold at a price lower than the current best bid would prefer a do-over, 3. what would "handling" it be? Everything appears to have operated as expected. The event was entirely predictable.
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Most people don't use stop market orders, and most people don't trade with margin, and those who trade with margin aren't usually collateralizing their long position with the same asset they're long, setting themselves up for a double whammy when the price dips.
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Good to know how your users are valued on a case by case basis. Looking forward to exiting.
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I wasn't even impacted by this, but the fact that your defense of the circumstances is based on the percent of users in x leveraged position vs not, is telling.
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Is it "cool"? Ideally, all markets in the world are at all times in perfect sync. Do we know that markets aren't perfectly sync'd? Yes. It's not that I don't care (I do) -- it's just that people who were affected by this aren't noobs and should have known that desyncs happen.
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Have people been taught that all the markets stay in sync? I'm not sure where this expectation that all the markets across all exchanges all over the world would remain in sync, and to what degree can they be expected to be in sync? At all times, no matter what?
There is an expectation that all exchanges remain in sync within a certain tolerance, surely that's obvious? When they're out of sync by whole integer factors, people get spooked. I don't think that's surprising.