1/ Update: We saw the price of some digital assets such as ETH and ADA have a sharp downward movement this morning on multiple trading venues just after 2:00 UTC. Kraken also saw a surge in selling around this time.
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Who made money? You’re suggesting that we unwind trades? How would you determine who should have their trades reversed?
Other exchanges are handling this totally different. Show us why we chose kraken as the exchange we trusted to handle our money
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Jesse this is about krakens reputation. If you don’t take this serious there will be real problems and many move away. Solving the problem however could be great marketing for the “consistently best rated and most secure exchange”
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It‘s all fine, everybody who cant manage risk like these is not worth to have money.
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I mean every trade should stay away from trading, that’s it.
your prices were a large % below all other exchanges. Please don't tell me you think its a best practice not to invalidate all forced liquidations under the average market price.
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Not me. My stop loss was triggered one minute and my coins were sold at roughly 10k less than they'd been worth minutes before. You took a cut of each of these trades. Don't unwind trades. Just put the 39,000 ADA back in my account.
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You want your trading fees back from today? If you submit a support ticket, we can probably help you with that.
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Average out the lows across every other major exchange and if the liquidation price was below the average reverse the liquidation and give us back our trades??
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Any trade that was executed under the price of the next lowest exchange.
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I also have a video screen shot on my iPad of the exact timing that your trade engine started limiting trades, which happens to be when your exchange “broke away” for other exchanges. So you can use it as a time frame if you need it!
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