Conversation

Nov 26, 2020

Over the past decade, consumers have used their wallets to voice their support for sustainable, organic and ethically sourced items and brands. Q: Have you / Would you change habits based on allegations (proven/unproven) about a brand’s workplace ethics? blog.coinbase.com/upcoming-story

deedle

@deeeedle

Nov 28, 2020

Yes, especially if proven or if I'm close enough to hear from a friend that has personally witnessed or experienced it.

I agree. What if the claims are disputed like the

accusations?

I mean, I don't like Coinbase for many reasons. Coinbase has $1000 of mine sitting in their ERC-20 USDT wallet and refuse to send it back to me. They blatantly lie stating "those funds cannot be recovered by Coinbase." wtf.

, or

wouldn't do that.

This happens from time to time. Usually, "we can't do it" means the recovery mission would cost more than you lost. It's like dropping your sunglasses in the lake and then asking for the lake to be drained in order to find your glasses. You might get lucky when they do it later.

deedle

@deeeedle

Nov 28, 2020

What about this bold faced (literally) lie? *those funds cannot be recovered by Coinbase* Oh, that ERC-20 token is impossible to recover? Is keeping that $1,000 from me worth losing years of a loyal client, *many* multiples of that $1k of prior in trading + future revenue?

This Tweet is unavailable. Learn more

Replying to

Not feasible = costs more than you lost, and probably costs more than they think your LTV is worth as a customer.

4:41 AM · Nov 28, 2020Twitter Web App

Replying to

Economically, it doesn't make sense. They spent more time, effort, and resources responding to the support ticket than they would just sending the tx back. Now the CEO of their biggest competitor is talking about how poorly they treat their customers in a public forum.

deedle

@deeeedle

Nov 28, 2020

And on top of that, my LTV to them is a lot greater than it might seem based on what I've detailed here. They have done this to many big customers, there are plenty of tweets and reddit posts detailing it. Seems like a very effective self-sabatoge campaign.

Show replies