contact the better business bureau of the county where they are located, and watch things happen a lot faster
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copying the ceo always helps.
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It's a bit of a black box to us but this might shed some light on the situation:
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I'm sorry about all the trouble. Glad to hear Mark is taking care of you. There were many people on our side discussing this issue earlier today and it has been escalated to the executive level at Synapse and Evolve. I expect resolution imminently. The fiat system is a disaster.