Conversation

Jesse Powell
@jespow
Is the source of bad flight experiences missing data in the shopping stage, making it difficult to differentiate beyond price? What's missing? By class, *seat leg room & recline *food/drink quality/selection *# of service staff/quality *# bathrooms/quality/size *pics What else?
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NameGoesHere
@ohshitdatboee
Unrealistic customer expectations that will never be met due to economy actually being economically minimalist. Being repeatedly disappointed when you fly and fly cheap might be the customer’s problem.
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NameGoesHere
@ohshitdatboee
Replying to
@jespow
When shopping for a flight, are you using google flights, a specific airline site, something else? Perhaps a more detailed and standardized matrix of service level / feature set data should be pushed upon airlines from aggregators. Control those expectations
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