Conversation

Is the source of bad flight experiences missing data in the shopping stage, making it difficult to differentiate beyond price? What's missing? By class, *seat leg room & recline *food/drink quality/selection *# of service staff/quality *# bathrooms/quality/size *pics What else?

Ari Paul

@AriDavidPaul

Mar 2, 2020

As much as people complain, they still comparison shop almost entirely based on price. As long as consumer pick by price, we’ll get a race to the bottom in quality.

Jesse Powell

@jespow

Replying to

@AriDavidPaul

I think they shop based on price because other information that might be relevant to their decision is not provided as conveniently, or at all.

2:33 AM · Mar 2, 2020Twitter Web App

Replying to

I think that’s part of it, although most info is there if you want it. Gov publishes flight delay info for example. Maybe a “simplicity bias” - so easy to price compare. Comparing on other axes is more complicated.