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Is the source of bad flight experiences missing data in the shopping stage, making it difficult to differentiate beyond price? What's missing? By class, *seat leg room & recline *food/drink quality/selection *# of service staff/quality *# bathrooms/quality/size *pics What else?

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Jesse Powell

@jespow

Replying to

@RandyMy

Shopping for flights right now is like shopping for suitcases and only being given price and carrying capacity. It's difficult to differentiate and develop a brand if those things aren't surfaced to the customer. Wheelies on my airline seat would make things a lot more fun.

1:11 AM · Mar 2, 2020Twitter Web App

Replying to

and

Interestingly, the only times I have decided to go business - I’ve looked at what the experience is like. Seat guru for basics, but then YouTube videos. There’s a whole world of aviation reviewers out there who do not much else but film and review diff aviation products..