Is the source of bad flight experiences missing data in the shopping stage, making it difficult to differentiate beyond price? What's missing?
By class,
*seat leg room & recline
*food/drink quality/selection
*# of service staff/quality
*# bathrooms/quality/size
*pics
What else?
Conversation
Yeah, I always dress for warmth when flying.
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You realize mid-flight you were willing $20 for that extra-leg room. It's hard to realize how uncomfortable that is when doing this from home. That's why I always practice staying seated +7h in a cardboard box before booking my tickets.
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Up-charges for things we might assume are standard, like getting to sit with your family.
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Combination of choice and information. I only look at price/schedule when booking flights. Almost never airline and aircraft. I can never tell the difference.
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Same here.
I always fly economy as well.
Business and premium seats don’t arrive at the destination any sooner 🤷♂️
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Shopping for flights right now is like shopping for suitcases and only being given price and carrying capacity. It's difficult to differentiate and develop a brand if those things aren't surfaced to the customer. Wheelies on my airline seat would make things a lot more fun.
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- Frequency of flight delays or cancellation.
- WIFI reliability
- Availability of an airport lounge
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