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Can't speak for ShapeShift but this is how most "0 fee" brokers work: The fee is built in to the price you're quoted. Notice the $15 gap between the broker's buy/sell price (right) vs the $0.10 gap on a real exchange order book (left). Broker can mark up/down exchange price.
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Depends on how you define "commission" but it seems to be accepted at the major US stock brokers, at least. If I buy a hat for $5 and sell it to you for $7, should I say the fee is $2, or can I say it's $0 fee and it's not your concern what my margins are?
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Brokerage firms aren't a new industry. We are all familiar with their advertising in the NYSE. I think this response sums up the "Free" marketing campaign the best. It looks like Edge was in line with best practices using "zero comission" phrasing.
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Replying to @SBF_FTX @DerekBarrera and 9 others
In terms of "free"--charging a spread but no commission on top of that is generally accepted to be "zero fee" trading, though not necessarily "free".
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