Conversation

Kraken Exchange
@krakenfx
1/3 Yesterday a test of an unreleased advanced order type encountered a bug which resulted in the order's prices being matched against the wrong side of the book. Some clients bought from the tester at $8000 and others sold at $12000 without clearing the intervening liquidity.
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Jesse Powell
@jespow
So, because a bug is discovered in a limited production beta once every few years it means there’s no testing? Our new order types undergo thousands of automated and human tests for months before they make it to prod. You can’t find all the bugs all the time.
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Jesse Powell
@jespow
No. A few lucky traders will keep their sells at $12000 and buys at $8000, and we will reimburse the beta tester out of pocket.
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It's not transitory.
@jonphorvath
So let’s get this straight - a bug in your system triggered some orders that cost me money and a) you’re not going to make me whole and b) you’re not even going to refund my commissions on either the “bug” trade or my unwind - ie you will actually profit off your mistake ??
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