yea that was a trap....
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We intend to fix the bug before we resume the beta. Would you prefer no testing? All production code in the world is being tested all the time. This order type saw thousands of tests over months before being pushed to the limited production beta.
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What about them?
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If your stop market order was triggered and you did not understand that market price means ANY price, or you otherwise feel like the exchange is at fault for something, please submit a support ticket.
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Trading yesterday was fairly tight so worst case some people unintentionally market bought and then market sold at a <1% diff. Best case some people are happy because the market moved favorably for them since. We always want to help people better understand how the system works.
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Doesn’t matter where their stops were. What matters is the cost to unwind an unintended but unfavorable trade, which would have been very low. $11k stop triggered market sell netting $10,000, re-bought at $10,100/$9900 means 1% loss/gain.
Are you saying that all of your customers were present for the bug and were able to rebuy at the low level the SL triggered? If my stop-loss is 1000 dollars, your bug wick lasted one second, I should be able to execute a rebuy in time to recover from the bad stop?
Wasn't affected, but as an active trader I can say this: triggering stop orders up to 20% away from the actual market price because the exchange reported an incorrect market price is, to put it plainly, a big fucking problem
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How do you define "actual market price"? Best bid/ask/midpoint might never have traded and might never trade. Our stops work off of last trade on our market, which has many advantages. The exchange did not report an "incorrect" market price. It reported an actual trade.
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