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How can your response be anything other than "I'm sorry that piece of trash got past our editors?" Do you stand by it as well? Your "news" pub reads like a kindergarten soap opera. Where's the facts, the research, the discretion? I'm not the one in the business of journalism.
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Your piece was ad hominem, and you went first, and you didn't care to do the slightest bit of research or ask for comment. I did not publish a hit piece on you as if it was fact-based journalism. Have a look in the mirror, bud. If you don't want to get hit back, don't bully me.
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Generally speaking, what’s the threshold for a customer complaint becoming newsworthy? When should a complaint be forwarded to ? For example dollar amounts, retail vs institutional, egregiousness, tone of customer support, frequency of problem, etc. I’ve got lots!
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