Reported it exactly how we got it. Point of the article is to highlight the gaps still present in crypto market structure, execution/slippage costs as one example. If anything you should be annoyed at your customer support staff. Let a large institutional account walk over $1500
It's not a "complication". It's how markets work. It might be complicated and above your head but that doesn't mean there's a gap in anything but your own education. As a journalist, you owe it to your readers to do a bit more than "report it exactly how you got it". Lazy.
Only thing complicated is how a supposed "$4B exchange" is acting like a total bucket shop. You guys sold down 2-3% below rest of the market, a big institutional account flagged an irregularity to your staff and they responded like he was a kid with an E-Trade account. Be better
Feedback noted, still stand by what we wrote. Point of the article isn’t Kraken, but rather execution and a level of trust that institutional accounts expect from their counterparties. Feedback we’ve heard is there’s still a wide gap there, even with the legitimate exchanges
Absolutely. This is not acceptable. It almost seems like someone has vented out their anger and the Block published it. That way thousands of articles could come up because someone lost 4% somewhere.