Reported it exactly how we got it. Point of the article is to highlight the gaps still present in crypto market structure, execution/slippage costs as one example. If anything you should be annoyed at your customer support staff. Let a large institutional account walk over $1500
It's not a "complication". It's how markets work. It might be complicated and above your head but that doesn't mean there's a gap in anything but your own education. As a journalist, you owe it to your readers to do a bit more than "report it exactly how you got it". Lazy.
Only thing complicated is how a supposed "$4B exchange" is acting like a total bucket shop. You guys sold down 2-3% below rest of the market, a big institutional account flagged an irregularity to your staff and they responded like he was a kid with an E-Trade account. Be better
Why don't you explain what you think a bucket shop is so that we can all laugh and move on. The rest of what market? Markets being 2-3% off is not unusual at all. This guy you're referring to is far from "big" and there was nothing irregular about what happened. Be barely decent.
Outside POV - Kraken didn’t “sell down” - Market makers and traders on the platform executed orders that pushed the price that way. Increased sell pressure on a single exchange can push prices 2-3% fairly easily and its those conditions arbitragers look for.