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Reported it exactly how we got it. Point of the article is to highlight the gaps still present in crypto market structure, execution/slippage costs as one example. If anything you should be annoyed at your customer support staff. Let a large institutional account walk over $1500
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It's not a "complication". It's how markets work. It might be complicated and above your head but that doesn't mean there's a gap in anything but your own education. As a journalist, you owe it to your readers to do a bit more than "report it exactly how you got it". Lazy.
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Only thing complicated is how a supposed "$4B exchange" is acting like a total bucket shop. You guys sold down 2-3% below rest of the market, a big institutional account flagged an irregularity to your staff and they responded like he was a kid with an E-Trade account. Be better
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Outside POV - Kraken didn’t “sell down” - Market makers and traders on the platform executed orders that pushed the price that way. Increased sell pressure on a single exchange can push prices 2-3% fairly easily and its those conditions arbitragers look for.
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