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Reported it exactly how we got it. Point of the article is to highlight the gaps still present in crypto market structure, execution/slippage costs as one example. If anything you should be annoyed at your customer support staff. Let a large institutional account walk over $1500
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Only thing complicated is how a supposed "$4B exchange" is acting like a total bucket shop. You guys sold down 2-3% below rest of the market, a big institutional account flagged an irregularity to your staff and they responded like he was a kid with an E-Trade account. Be better
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Why don't you explain what you think a bucket shop is so that we can all laugh and move on. The rest of what market? Markets being 2-3% off is not unusual at all. This guy you're referring to is far from "big" and there was nothing irregular about what happened. Be barely decent.
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