Thank you for the accurate reporting. Never fun saying goodbye to team members but business needs change, and we try to give the departed a soft landing. To reiterate: there was no security breach. Impetus simply market conditions.
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Oh, please tell me how you've properly scaled your 800+ person global crypto exchange. We've only been doing this for 7 years so lots to learn. What would you have done differently?
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Wow. A fucking clairvoyant. Amazing. I guess you shorted everything at the top? Genius. You probably only would have hired trilingual crypto PhDs with 40 years experience in customer support for minimum wage too, right? I should have thought of that.
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That's a big assumption. You're saying that because you saw the bear market eventually coming, you would not have hired to meet the demands of the bull market. That's just bad business. Industries/markets expand and contract and you have to be flexible.
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Seasonal, temp and project-based work are not new concepts. If remaining competitive and efficient means having an elastic client services team that sizes to demand, that's what we'll do. Nobody can predict where and when the crypto market will move.
I assume that the support staff dealing with my deposit 'on hold' issue were the ones that got laid-off. Do I have to wait for the next bull run to get it fixed? 🙄😒
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Hi , sorry to hear you are having problems with your deposit. If your deposit is still on hold, please get in touch with us at support.kraken.com/hc/en-us/reque so our support staff can assist you.
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