JesperBylund

@JesperBylund

User Experience Developer. Works on

Stockholm, Sweden
jesperbylund.com
Joined January 2008
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  1. Pinned Tweet
    Jul 9

    Need help with: - UX? - Conversion? - Front End Development? - Philosophy? - Personal Growth? - Speaker on above subject? Tell me what you need:

    2 retweets 1 like
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  2. 3 hours ago

    Workspaces yes, but not desks.

    The evolution of the desk explains why we no longer need one.
    1 like
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  3. 3 hours ago

    When communication becomes busywork (chat/email overload), it stops being Communication.

    1 like
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  4. 6 hours ago

    Great short article on relationships, really have me a feeling of which sort of relationship is important.

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  5. 12 hours ago

    This is pretty amazing.

    Ok, we found something amazing and we demand you to come on a journey with us:
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    1 reply 2 likes
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  6. Retweeted
    Oct 5

    Concepts draw our attention. Details shape our experience. (I.e. we come for the features but we stay for the details.)

    10 retweets 59 likes
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  7. Sep 30

    I’m off to the Oktoberfest! 🍻

    3 replies 4 likes
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  8. Retweeted
    Sep 22

    Rereading Lord of the Rings 10 years later, only to realize that the Ring is my smartphone.

    199 replies 9,015 retweets 26,343 likes
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  9. Sep 29

    I enjoy the enthusiasm MBA graduates have for other getting MBAs. It’s like the first time you learn any philosophy, or physical regimen. It becomes the naive answer to everything.

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  10. Retweeted
    Sep 28

    Fair treatment for the people you like - easy. Fair treatment for the people you dislike - hard. Freedom of speech for the people you love - easy. Freedom of speech for the people you hate - hard. When it comes to values, easy reveals nothing. Hard reveals everything.

    68 replies 2,866 retweets 8,531 likes
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  11. Sep 29

    Working less is amazing, for creativity and exploration.

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  12. Sep 29

    I'm not trying to bash , I want to deliver this thread as a debugging opportunity for them, and a lesson for all the rest of us working with service design and company creation. Let's make sure we pick up the cases that fall through our process.

    3 likes
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  13. Sep 29

    All process must fail, by design they are less complex than reality and will miss special cases. How we handle those cases determine if we are Antifragile (as would say) or if we're brittle and break.

    1 reply 1 like
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  14. Sep 29

    It's common, and easy, for technologists to assume that tech will solve all problems. But as companies we all have to realise that if humans are involved, humanity and communication is key to problem solving.

    1 reply 2 likes
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  15. Sep 29

    The strangest part. Is that I've been in contact with several people at the company through support channels, even helping out with a UX study, and they seem oblivious to the what the real problems of the product are.

    1 reply 1 like
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  16. Sep 29

    Even recurring billing, a nationwide standard for decades, seems to become a mystery.

    1 reply 1 like
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  17. Sep 29

    When their processes fail, the customer must not only do the extra work, but also bear the costs the tax agencies levy for misconduct.

    1 reply 1 like
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  18. Sep 29

    Clearly automating their work, not mine, leads to incredible amounts of frustration. Sadly, with no human element available from their side, customers are left screaming into the void.

    1 reply 1 like
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  19. Sep 29

    Their UI is consistently making errors that are not solvable by the user, but has to be fixed by their support. Which is naturally swamped. Leading them to hide support channels and fail to respond for weeks and months.

    1 reply 1 like
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  20. Sep 29

    Swedish startup calls itself a modern way to do bookkeeping. Supposedly algorithmic matching and automation is supposed to do away with extraneous administration. Sadly, they fail spectacularly. (thread)

    5 replies 5 likes
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  21. Sep 28

    Just switched default search engine from Google to DuckDuckGo. Will be interesting.

    3 likes
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