We ran into a similar issue at the Regal Webster not long ago. Luckily they were able to fix the sound without restarting the movie, but it was tough finding someone to help
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That’s where I was!
- Još 1 odgovor
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I know this must've been a frustrating experience, but it's not about people being removed from the process in favor of automation, at least I don't think it is. Rather, it's people that are used to doing their portion of the process without caring (or being trained) beyond it.
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More of the former leads to more of the latter. It’s also a future in which work is meaningless bc svc workers are rarely rewarded for their efforts by either their companies or the general public —which is paying ever more, so demanding more from the very people getting screwed.
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2 days ago, my gf and I buying bus tickets: Cashier is browsing her phone. We are short-changed, we point her and she corrects the error while looking at her phone. No apologies. No smiles. Nothing. Difference between her and a vending machine? The latter never short-changes.
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They are almost begging to be automated...
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Thanks for telling the story. I’m going to share this with our Customer Support team, as I think there’s some relevant lessons in there for us. Especially with regard to empowering the frontline people to be able to help more

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Wait, someone who cares about improving the customer experience? Who let you on the internet?
(joking aside, thanks for seeking to improve your little corner of things) - Još 1 odgovor
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Hey Jason, the "clueless natives" metaphor is no good.
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Not saying clueless natives. Nothing clueless. It was a continuation from the land at sea metaphor from the previous paragraph.
- Još 3 druga odgovora
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Čini se da učitavanje traje već neko vrijeme.
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