Most people have no idea how much shopping used to be a bad experience, and how much retail has gotten better over the last ~150 years
Mail-order and department stores had to be invented, and they were a big improvement on the general store
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Apparently Walgreens is testing, in Chicago, a “new” concept: almost all goods (save two aisles of “essentials”) behind a barrier, passed over it to the customer in response to an order entered on a kiosk.
This is almost a return to the retail experience of the late 1800s.
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