Conversation

do you have a resolution time for your login problems? Haven't been able to get to JIRA all day!

Replying to

Hi Sian, the login issues are our top priority and we apologize for the inconvenience. Follow status.atlassian.com for details.

Replying to

but you haven't updated this in hours?!

Replying to

and

To be fair though, what are they supposed to write? Since they're still working on the issue, their latest status is still valid.

Replying to

and

At the very least, give some details as to what the root problem is along with ETAs. Just something better than what they are posting now.