I am going to be writing a blog about a horrible experience related to which has caused part of our production infrastructure to be down now for almost a day. We pay half a thousand dollars a month for increased support which has been completely lacking today. I can
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not overstate how dreadfully horrible Amazon support has been related to our Elasticsearch cluster. A simple reboot service ticket is now 9 hours old with no updates from Amazon. This is absolutely insane.
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