After this morning’s launch of the new BEACON One-Stop unemployment insurance application, our vendor experienced unexpected technical difficulties. While this vendor is still working through minor glitches, the functionality of the new application has been restored.
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As of 5:15 p.m. today, over 44,000 accounts have been activated, over 19,000 new claims have been processed, and there are currently over 150,000 users accessing the application.
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We will continue to monitor the system tonight and through the weekend, as the site is available 24/7, to ensure full and proper functionality for all Marylanders. We sincerely apologize for the delays and inconvenience.
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I've set up a monitoring system for external review of this site. This is gross incompetence that affects many unemployed citizens of Maryland. The site has been down the entire day for most users.
I'm curious who was awarded this contract and what the vetting process was like.