hey @TeamYouTube i'm trying to upload a video with a .mov format but it isn't working. could you help me? the troubleshooter doesn't make sense either.
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Replying to @jackthealienboy
We'd like to know more. Do you see any error message when you try to upload? Also, what device are you using? Have you tried using another device? Let us know.
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Replying to @jackthealienboy
Thanks for the info. Just to check, have you tried clearing the cache and cookies of your browser to see if that makes a difference? Also, please let us know if it's the same when tried uploading from an alternate browser/incognito window. Keep us posted.
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Replying to @TeamYouTube
how do i clear my cookies? do i clear my history?
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Replying to @jackthealienboy
Hmm, here are step-by-step instructions to clear your browser's cache and cookies: https://goo.gl/C6EiX1 . Hope this helps.
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Okay so I cleared the cookies (and the history just to be sure) and it still came up with the message.
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